Noah Pets terms and conditions
In force since October 17, 2026.
Who provides the app
Noah Pets is provided by Ricardo Salomón Ramírez Rozo, a natural person with tax id (NIT) 79324671-0, domiciled at Carrera 84B # 4G-75, Medellín, Colombia, who operates under the trade name Noah Club ("Noah", "we"). Contact: privacidad [at] noah.club, phone +57 316 534 4148.
Acceptance
By continuing on the sign-in screen you accept these terms and our privacy policy. If you do not agree, do not use the app.
The service
Noah Pets lets pet tutors see the information their veterinary clinic keeps in Noah Club, receive reminders, record medications and foods, find nearby places and manage their pets' care. You can use it even if your clinic does not use Noah Club.
Your account
You sign in with your document number and a code sent to your email or phone, with a password you set, or with an invitation from your clinic. Keep your phone, codes and password to yourself: everything done from your session counts as done by you. You must be an adult and provide truthful information.
Clinical information
Clinical records belong to you as the tutor and are kept by your clinic, which is responsible for their content. The app shows them for your information and does not replace veterinary advice. Always follow your veterinarian's instructions and contact them in an emergency.
Your content
The photos, medications, foods and other data you enter are yours. You grant Noah the permission needed to store them, display them in the app and share them with your clinic. Do not upload content that is unlawful or belongs to someone else.
Acceptable use
Do not try to access other people's accounts or data, interfere with the service, reverse engineer the app or use it for unlawful purposes. We may suspend accounts that break these rules.
Noah Premium subscriptions
- Noah Premium is an auto-renewing subscription, monthly or yearly, bought inside the app through the App Store or Google Play. The price and period are shown before you confirm.
- The minimum duration is one month for the monthly plan and one year for the yearly plan.
- Payment is charged to your Apple or Google account when you confirm the purchase.
- The subscription renews automatically for the same period and price unless you cancel it at least 24 hours before the current period ends. The renewal is charged within the 24 hours before the period ends.
- You manage or cancel it in your App Store or Google Play account settings, also reachable from Profile in the app. Cancelling stops the next renewal; Premium stays active until the paid period ends.
- Refunds are handled by Apple or Google under their own rules.
- A free trial or a courtesy period given by Noah or by your clinic never turns into a paid subscription and is never charged.
- Deleting your Noah Pets account does not cancel a store subscription.
If you downloaded the app from the App Store, the Apple Standard License Agreement (EULA) also applies.
Right of withdrawal, refunds and payment reversal
Noah Premium starts as soon as you confirm the purchase, with your agreement. Article 47 of Law 1480 of 2011 excludes from the right of withdrawal services whose provision has begun with the consumer's agreement, so it does not apply once Premium is active.
If you bought by mistake or could not use Premium, ask Apple or Google for a refund under their rules, or file a claim in our requests, complaints and claims form within 5 business days of the purchase and we will help you with the request.
Payment reversal (Law 1480 of 2011, article 51): if the charge was fraudulent or not requested by you, or you did not receive Premium, within 5 business days file the complaint in our requests, complaints and claims form and notify the issuer of your payment method (Apple, Google or your bank), which will reverse the transaction.
Availability and warranty
The app is provided as is. We work to keep it available and accurate but do not guarantee uninterrupted service or error-free content. To the extent permitted by law, Noah is not liable for indirect damages arising from the use of the app or from decisions taken based on its content.
Termination
You may delete your account at any time from Profile. We may suspend or close accounts that breach these terms.
Changes to these terms
If we change these terms in a substantial way we will tell you in the app before the change applies. Every version is published on this page with its date.
Governing law
These terms are governed by the laws of the Republic of Colombia.